Privacy Policy
Introduction
At Corporate Document Services Ltd (CDS) we respect your privacy. The information
that you provide us with or that is gathered automatically helps us to monitor
our services and provide an improved service to you. We will use the personal
data which we hold about you for a variety of purposes and these are explained
in more detail both in this policy and on the specific web pages where we
ask you to submit data. Under the Data Protection Act 1998, we have a legal
duty to protect any personal information we collect from you. We also have
a notification in place with the Information Commissioner; which covers our
processing of personal data . Our registered number with the Information
Commissioner; is Z5255664.
What do we use your personal data for?
When you use this Website, call us
or otherwise throughout our relationship with you, we will collect and store
certain information about you. This information will include your name, contact
details such as your telephone number, address and e-mail address and may
also include information about the products and services which you either
purchase from us or which you are interested in.
The personal data which we collect from you will be held and used for the
proper administration of our business including to deal with any correspondence
you send to us, for example to answer questions which you raise. We will
also hold the information in order to provide products and services to you
which you may require and therefore, your details may be held on our customer
files . All information that you provide is treated in the strictest confidence.
We will retain your details in order to keep a record of communications for
example any complaints which we may receive and therefore will collect from
you sufficient information to be able to deal with any query or complaint
which you have. We will also maintain a database of contact details of our
users and your details will be held on that database. This information may
then be used as part of our market research in order to continually develop
our services.
Except where you need to submit information, for example in order to make
a purchase, you can use our website without us taking any kind of personal
information from you. If you do choose to provide us with information by
filling in an online form or survey and submitting it, then you can be assured
that it will only be used for the stated purpose on the form or survey, compatible
purposes or otherwise as allowed by law . Please be aware that any information
sent via the Internet may pass through a number of Internet Service Providers
(ISP’s) and it is therefore not secure during transmission, unless
you are purchasing online through the Buy publications part of the site.
On occasion we may pass your details to third parties but only where it is
necessary for us to do so in administering our relationship with you. For
example, we often use a third party provider to provide services so that
we can fulfil our orders to you, such as using a third party for delivery
and postage, and it will be necessary for us to provide your details to them
so that they can provide those services.
Is my visit to this Website anonymous?
Your visit to our site is anonymous
(no personal information about you is recorded or gathered) unless you specifically
provide your information by placing an order, filling in a survey or other
form, or otherwise submit information to us via this website.
When we collect information from you we will ask you whether you want to receive information from us about other products and services which are offered by CDS. If you indicate at the time of providing us with information that you are interested in receiving any such details from us then you can change your mind at any time by contacting us at 7 Eastgate, Leeds, LS2 7LY, or on 0113 3994000. This will enable us to ensure that we do not contact you any further for any purpose not connected with your original or subsequent enquiries.
Do you use cookies?
Cookies are small text files which can be sent to your
computer or other device in order to recognise you as a user of our services.
We do not have any need to use cookies at this stage and so do not use them
other than as explained in the section below. If this changes we will amend
our Privacy Policy and provide details here. If you want to find out more
information about cookies and what they do then visit www.AboutCookies.org
On occasion we may conduct online surveys. The specific reason for a survey will be explained on the page with the survey. In general however surveys may be used to conduct market research and to improve customer service. The survey system does use what is known as a session cookie but this is not permanently stored on your machine and will be erased when the you close your web browser. We also use traffic logs to identify which pages are being visited. This information helps us gather statistical data about website traffic so that we can improve the site for example by having data about the number of visitors to our site. The information is not used to identify individual users.
Buying Publications Online
You can buy publications online. We use a well-recognised service provider
for our financial transactions called NetBanx, often described as ‘the
Internet equivalent of the card swipe machines used by retailers when processing
payment by credit or debit cards’. You can find out more about NetBanx
and their service here.
When you fill in your details on the online purchase order form our Publications Department gets an email with your name, contact information and the title of the publication(s) you wish to purchase. We do not see your credit card details at any stage. NetBanx send us a secure order code to confirm payment has been successfully received and you will get an email confirming the transaction too. Please note however that if you choose to conduct a purchase either by submitting your completed order form to us by e-mail, post or fax, we will need to contact you separately in order to take payment details from you.
All information is treated and held securely and only authorised people have access to our secure, password protected Online Print System.
Obtaining a copy of the information we hold about you.
You have the right to ensure that any information which we hold about you
is accurate and up to date. Therefore if any of your details change at any
time, please let us know by contacting the CDS webmaster at 7 Eastgate, Leeds,
LS2 7LY. You also have the right to ask us for a copy of the personal data
which we hold about you. If you wish to receive a copy please write to the
CDS webmaster at 7 Eastgate, Leeds, LS2 7LY We may require proof of your
identity if you make such a request and we may charge up to £10 for
this data to cover our administration costs.
Notification of Changes to Policy
If we make changes to our privacy policy we will post details of the changes on our “What’s New” page.
Any comments or concerns can be addressed to our Data Protection Officer at dpo@cds.co.uk.You can also write to:
CDS
Data Protection Officer
7 Eastgate
Leeds
LS2 7LY