Resilience Direct - Digital technology that helps save lives

The Cabinet Office have always ensured that the Emergency Services, Armed Forces, and other key Resilience organisations communicate and plan effectively before, during, and after a Major Incident.


But, in 2014, the Resilience community had fragmented through devolution and the often-changing structures of private sector organisations vital to managing Major Incidents.

The Cabinet Office sought to overcome these challenges by using web technology to support the dynamic Resilience community and foster even greater communication and cooperation – single site for flexible electronic communication and organisation cross-sector and cross-country.

CDS helped, and continue to help, them realise their ambitions.

ResilienceDirect, the Cabinet Office organisation responsible for bringing governmental, military, charitable, and private organisations together as a single Resilience community, envisioned a technological hub to store and review documents and plans for all stages of a Major Incident. Something adaptable and reactive, a tool that could accommodate the fluid nature of a crisis and the shifting hierarchies of Local Resilience Forums.

The solution

CDS’ Collaborate tool was the answer. Collaborate has a fully-customisable hierarchy based around Communities that can hold unique Content Pages, Document Repositories, or even sub-Communities. Each such object can be assigned unique security groups and parameters, allowing for both practical fluidity and the strict control of information and Command and Control structures that Gold, Silver, and Bronze Commanders rely upon during a Major Incident.

Through Collaborate, Local Resilience Forums can now upload and review plans, minutes, and Incident Reports in one central location. Documents that were paper-only for decades are now electronically available and reviewable, with fully auditable Configuration Management. The secure but open nature of Collaborate also allows for extranational support for incidents that cross borders, such as from the Republic of Ireland’s Resilience community.

Major Incident management

ResilienceDirect launched Collaborate in March 2014 and it is now a central pillar for Major Incident management. There are over 30,000 active users, with access to more than 230,000 documents, across 5,600 Communities. 

Nearly 3,000 Incidents have been managed or reviewed with Collaborate, including the most devastating and dreadful to affect the UK. Incidents such as during the storms and flooding in Cumbria in December 2015.

After an already wet winter that year, 3-4 centimetres of water fell during Storm Desmond within a 24-hour period, inundating thousands of homes and businesses with floodwater.

Much of the county was in a severe crisis. A Major Incident was immediately declared. Collaborate was a key tool during the Cumbria flooding. Teams at every level could upload reports, confirm affected areas throughout rescue and recovery missions, and review the information already presented by other teams and at other levels, all in parallel and from whatever computers they could access.


More recently, ResilienceDirect played a key role in the Grenfell Tower, Parsons Green and Manchester bombing incidents. Every affected organisation acted on a single version of the truth and with a single purpose during a truly devastating time, thanks to ResilienceDirect and CDS.

The results

Resilience Direct was developed by CDS

CDS continue to work closely with the Cabinet Office. Proactive service delivery ensures this vital tool is supported and available 24/7. Following a redesign and enhanced functionality delivered earlier this year, new user registrations are up to over 600 per month. More and more, Collaborate is helping the country stay and remain safe.

With the UK facing serious challenges on many levels, CDS is proud to work with our partners at ResilienceDirect to support the Resilience community, allowing them to not worry about information control or communication and instead concentrate on the most important part of a Major Incident: protecting the resilience, infrastructure, and people of our nation.

Download the ResilienceDirect case study

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Communication between the Resilience community is vital during a Major Incident. Collaboration encourages this perfectly.

Luana Avagliano

Head of ResilienceDirect



Collaboration and CDS have helped us save lives.

Luana Avagliano

Head of ResilienceDirect



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