We build scalable websites and apps that our clients can rely on to be always available, trustworthy and secure. Customers, citizens and members want to come back and use our websites and apps time and again because we help users to easily, quickly and efficiently accomplish the goal of their visit.
Since 1997, our web development work has grown year-on-year. This dramatic growth, largely based on word-of-mouth recommendations and also repeat business, is illustrated by our growth and our ranking as 3rd largest technical agency in the UK in the eConsultancy Top 100 Digital Agency survey.
Significant differences that make us stand out
Security and assurance
CDS’ delivery credentials include:
- ISO9001 Quality Management
- ISO27001 Information Security Management
- ITIL accredited service desk
- CESG, and
- GSi accredited security.
We are one of the few agencies that provides end-to-end design, web development and implementation, programming, hosting, helpdesk and ongoing servicing of national-scale web programmes.
We take an objective approach to website design and development. We focus on the customer’s business outcome first, then work to understand the user communities’ needs and behaviours. This ensures we deliver the correct solution.
While we fully support the principles of this user-centric approach, we also ensure that we create a user-centric solution that achieves the goals of the site owner. A beautiful experience is of no use if sales do not increase, or policy objectives and targets are not met.
Content management and web development
Many agencies partner content management software vendors and CDS is no exception. But a software program is only one enabler of a content management strategy. Our service encompasses end-to-end content creation, migration, optimisation, delivery and support.
We will always implement an appropriate solution for the use case for our client. Our default recommendation for a public facing site is responsive design but where there is a specific use case we will also create dynamic serving sites or a specific mobile site alongside the desktop site.
Version control, architecture, release management, test management, service desk fault management and problem management are all services our dedicated teams deliver on a daily basis. The provision of all these services places us head and shoulders above our competitors.
We recognise the need to transform our digital approach to help deliver a seamless customer experience to maximise our offer online. The work CDS carried out has really helped the business understand our online audience further and CDS have delivered visual designs that capture the ethos of the business and the overall needs of the customer.
Jo Ecroyd, Director of Domestic Customer Service
South West Water
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