GSA Award win for digital transformation project

GSA winners

We are thrilled to have won the Transition Project of the Year at the Global Sourcing Association (GSA) UK Awards 2018, for our digital transformation project with the Metropolitan Police Service

The GSA formally announced the winners of the GSA UK Awards on Thursday 22 November 2018 at the Marriot in London.

The award recognises the success of the digital transformation project we have undertaken with the Met Police and our project partners, to fundamentally change the way the public can access and engage with police services. 

Our digital transformation journey with the Met began in 2013 when we took on our first project. Building their Intranet, a vital communications tool for their 43,000 staff.

We worked with the Met and partner organisations to create a flexible, intelligent digital workplace that enables real time collaboration between officers as they respond to emergency situations, right through to social engagement and day to day administration. 

Thanks to our strategic approach, use of technology, leading-edge software, the super secure Met intranet serves over 46,000 pages and handles more than 1.8 million requests for information per day. Work continues as we develop new innovative features to meet the Met’s digital transformation objectives. 

Then, in 2016, with a proven track record of delivering business transforming results, we won the contract to build the Met’s website, which serves 7.2 million people in London. This multi-award-winning website is now arguably the world’s, largest operational police station. All digital. All online. 

Results include a 65% reduction in time spent by officers on triage, freeing up valuable resources and 4,000 fewer telephone calls per month as people choose to engage through digital channels. 70% of road traffic collisions (no injury) are now reported online.  

Our work has supported a huge shift toward giving the public digital channels to engage with the police. We are at the bleeding edge of digital policing. The Met is an exemplar for the rest of the world. A model that we are now rolling out to all UK police forces through the new police, Single Online Home (SOH) project.

The GSA UK Awards, is now in its fifteenth year. The awards recognise and celebrate the efforts of companies who have demonstrated best-practice in sourcing. The Awards took place after the GSA’s UK Symposium, which was centred on Reshaping Sourcing.

Kerry Hallard, CEO of the Global Sourcing Association UK said “The breadth of submissions to these Awards continues to increase, as we see ever more dynamic and innovative collaborative programmes presented to us. Again, a very impressive shortlist and all those on the shortlist should be commended.

The live judging process adds an extra dimension to the awards and really helps differentiate the winners through a live interview process. Congratulations go to all the winners”.

Paul Meersman, CDS Head of Marketing said: “The Metropolitan Police website and intranet have already won a long list of awards, covering everything from use of technology to user experience and public sector service delivery, through to best use of digital in the UK. Now Transition Project of the year from the GSA Awards recognises the impact our work has had on the entire digital transformation project for the Metropolitan Police Service. 

We’d like to thank our visionary client and our fabulous project partners Episerver, Globant and UK Cloud and the dedicated and expert CDS team. We see it as an exciting challenge and a privilege to work on projects like this, making a positive difference to the Met and the 7 million people our client serves in London.” 

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