Our Design Principles
Creativity... is at the heart of everything we do. We will explore the boundaries, whilst staying true to your core identity.
Collaborative... we always work with you and immerse ourselves in your brand to become part of your team
Methodical... we work to a defined process to ensure no stone is left unturned
Thorough... we test, rationalise and validate throughout, to make sure we’re doing the best for you and your users
Adventurous... we are consummate professionals, but like Columbus we like to try new routes to reach new opportunities
Creativity: Fuelled by pen, paper, post-its and prototypes
We're in this for the long haul - let's get to know each other!
Whenever we meet a new client, we want to get to know you and think it’s really important to get some time face-to-face to start to understand you and your business.
- What are the goals for your project?
- How does it relate to your business needs and wider aspirations?
- What do you want your customers to do, say, feel when they engage with the project?
We want to know more about current frustrations, what success looks like to you and start to understand your team dynamic.
Working with you to achieve great results
Our service design process provides us with tools, techniques, and expertise necessary to deliver, often.
It takes us from knowing little of your problems through to the design of a great solution using exploration, analysis, design and testing activities.
Most importantly it is a collaborative process where we work together hand in hand.
We have a detailed service design manual that we share with our customers. If you would like a copy of our design manual, please request one here.
Test, learn, iterate...achieve more
May you have the hindsight to know where you have been, the foresight to know where you are going, and the insight to know when you have gone too far.
CDS Design Examples