Approved print & digital supplier to the NHS

We chose CDS to undertake our brand refresh exercise due to their technical expertise and know how. With 14 disparate customer groups and the need to shift to a multi-channel approach, their research and analysis provided the evidence to underpin a successful brand refresh which is helping us to deliver against our communication objectives.

James Davenport, Senior Communications Manager

NHS Business Services Authority

PictoComm for the NHS

NHS print specialists

We are on two of the largest NHS Frameworks, which makes it exceptionally easy to procure a wide range of communications services from CDS.

There are many good reasons why you would want to work with CDS, but specifically for the NHS we can ensure cost effective, reliable and secure communications between NHS organisations and patients, staff, suppliers and stakeholders.

We offer advanced print management:

  • Reduce cost by 20% +
  • Expert advice on savings
  • Take full control of your budget and brand
  • And secure Hybrid Mail 
  • Secure patient/GP communications
  • Mail, SMS and email delivery platform

Using CDS’ Print Management approach, NHS Organisations can streamline the process of managing the procurement of printed items, whether standard forms, one-off promotional campaigns or patient communications, all managed through one point of contact at CDS.

CDS provides:

  • A fully comprehensive Print Management service for all non-personalised printed items
  • A Hybrid Mail platform delivering patient communications through mail, SMS and email with output from CDS’s highly secure Document Management Centre
  • A creative design service to maximise the impact of all printed item
Public Health Wales NHS Trust

Case Study: Public Health Wales NHS Trust

Contracted through The Welsh National Procurement Service All Wales Printing Services Framework, CDS is contracted to provide print management and mailing services for Public Health Wales screening services.

The provision of efficient communications with those who require screening is critical to the effective running of the services. Ensuring that patient’s appointments are booked on a timely basis and ‘Did Not Attends’ (DNAs) are minimized through the mailing of appointment and reminder letters to patients is essential to maximize the uptake in the individual programmes and overall efficiency of the Welsh NHS resources involved.

The service covers a number of departments including, Breast, Bowel & Cervical cancer screening, Diabetic Eye and Abdominal Aortic Aneurism testing services.

CDS are contracted to handle Appointment, Reminder and some Results letter mailings as well as the mailing out of complex Bowel testing kits managed through an individual barcode based tracking process. The total volume of mailed items is in excess of one million per annum.

The process involves the receipt and verification of data from NHS systems, the use of hybrid mail systems, the formatting of multiple letter texts and the inserting of selective inserts. The entire print and mail process is delivered through both a third party and CDS internal resources resulting in the final output of cost maximized sorted postal mailpacks.

NHS Framework logos

NHS Framework Contracts

NHS London Procurement Partnership

Clinical & Digital Information System (CDIS) Framework

Lot 3.2: Hybrid mail and related communication services

Lot 3.3: External print and related services

HealthTrust Europe

Document Management Services Framework

Lot 2: External Print Services - the entire services and products required for external print including; supply of goods or services, stock management, storage, pick & pack, despatch and management information.  This covers the complete service to optimise, manage and produce an organisation’s external print requirements including the production of reprographics (Artwork & Design), printing and personalisation of documents, finishing and binding and stock management. Includes all printed material from letter headed paper through to leaflets, standard documents and forms, business cards, printed stationery, promotional material, brochures, envelopes and accompanying printed documents. 

Lot 3:  Hybrid Mail - the entire services for Hybrid Mail including; supply of service, data management, printing, personalisation, mailing, postage tracking and tracing services, texting, emailing and management information.  Hybrid Mail involves digital data being transformed into physical mail pieces that are distributed through print and mailing centres. It comprises of printing and emailing of documents including; letters, leaflets, invoices, postcards, letters, statement runs, mail shots, business reply envelopes and related documents. 
Hybrid Mail includes delivery of end to end solutions for outgoing mail and incorporates bulk e-mail and text messaging services. 

NHS in Wales

National Procurement Service – All Wales Printing Services Framework

Lot 9: Managed Service Provision

Customers and Portfolio

We work with a variety of clients within a wide range of sectors.

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The service is tightly controlled through SLA’s and was awarded to CDS based on the demonstration of significant cost savings over the previous process.

Steve Jenkins

Public Health Wales

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