Process Automation and Case Management
Replace fragile, manual processes with digital workflows that work - and keep working.
What this service is
Organisations running critical operations on manual or fragile processes carry compounding risk:
- Inefficiency
- Audit exposure
- Staff frustration
- Accumulated cost of workarounds
The problem gets worse as volume grows and regulatory requirements evolve.
We replace those processes with reliable, auditable digital workflows - systems that handle volume, protect sensitive data, and give organisations the visibility and control they need. Our depth is on Appian, a low-code platform purpose-built for complex, high-accountability case management. Where a client's needs sit outside Appian's natural fit, we say so.
What we do
Case management platform design and build
End-to-end delivery of case management systems on Appian, designed around the actual regulatory or operational process rather than a generic workflow template. Integrates with front-end platforms, identity systems, and back-office tooling.
Process discovery and automation roadmap
Structured identification of which processes are candidates for automation, in what order, and at what cost and benefit. Produces a prioritised roadmap clients can act on - with us or independently.
Migration from legacy systems
Moving organisations off ageing off-the-shelf or custom case management solutions onto modern platforms. We understand what your existing system actually does day-to-day and how it's used, not just what it was designed to do.
Ongoing optimisation
Appian's low-code model means the platform adapts quickly as regulatory requirements or operational needs evolve. We support clients through that ongoing change where it makes sense.
Why build with CDS?
We build for the real thing
The evidence base across our clients is national scale: 10 million daily users, 99.99% availability through 227 million peak requests, 100% uptime over multiple years, migrations completed in weeks without downtime.
We're full lifecycle, not just delivery.
We build it, secure it, and run it. Clients get one accountable team from start to finish - not a delivery partner who hands over and walks away.
We start from the problem.
Every engagement begins with a clear understanding of what the service needs to do and who it needs to serve. Technology follows that understanding, not the other way around.
AI is already part of how we deliver.
We use AI-assisted development tools across our engineering teams. It makes our delivery faster, our code more consistent, and our teams more effective. We also build AI capability into the services we deliver: applied AI features, AI-enabled workflows, AI on the Cloudflare Developer Platform.
See our proof
We work with clients across central government, emergency services, health, financial services and national-scale consumer digital. The common thread is that the services they run can't afford to fail.
Social Work England
A single Appian platform for England's social work regulator. 96,000 social workers. Applications developed 20x faster. Hundreds of thousands of wasted hours saved annually.
Speak to our experts
Get in touch with our team today to see how we can help your organisation.
