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Our work

Strategic change to improve outcomes

Working with CDS means better customer experiences, transformed technology environments, more effective, cheaper to run operations, and the ability to focus on core activities while outsourcing anything that is non-core.

Have a look at some of our work which has produced game-changing, even life-changing, results.

Cloud and cybersecurity

A Single Online Home to provide nationally consistent services

Delivering a secure experience to the public while freeing up police resources. 35 of 43 police forces in England and Wales use Single Online Home.

Single Online Home case study >

Migrating Single Online Home to a cloud platform

A complete digital infrastructure redesign and migration from a secure data centre to the cloud resulted in a budget saving of £360,000 per year.

SOH cloud migration case study >

A new customer-centric digital platform for Yorkshire Water

Delivering service design for a platform that meets complex user needs. Resulting in a 20% reduction in billing contacts.

Yorkshire Water case study >

Replatforming the National Rail Enquiries Journey Planner to handle high demand

Replatforming and implementing a scalable cloud solution to handle daily peaks of up to 10 million users.

National Rail Enquiries case study >

Process improvement

A digital platform for Social Work England using Appian low-code and Umbraco CMS

Providing a single, fully integrated system that meets regulatory and user needs. Used by over 96,000 social workers in England.

Social Work England case study >

Digital experience replatforming for Insight Investment

Creating a secure platform that delivers a seamless experience for both internal and external users. With leading CMS capabilities.

Insight Investment case study >

Designing a combined emergency response platform for the Cabinet Office

ResilienceDirect™ is a fully customisable, secure platform used by over 60,000 emergency services personnel to coordinate and manage major incidents across England.

ResilienceDirect™ case study >

Print services

Transport for London print and communications partner

CDS services range from marketing execution through to complex technical solutions for TfL’s online platform.

Transport for London case study >

Print cost savings and enhanced efficiency for Lambeth Council

Delivering urgent communications and creating significant cost savings by providing a "platinum standard" print management service.

Lambeth Council case study >

Keeping print local for Birmingham Council

Managing marketing and communications print and delivering 57% savings in the first 13 months.

Birmingham City Council case study >

A print management, marketing and communications solution for the Ministry of Defence

Over £440,000 of savings were made by our print management team within the first 12 months of the contract.

Ministry of Defence case study >

Managing resident parking during the Commonwealth Games

Analysing data to deliver a time-sensitive and flexible approach to designing, printing, and mailing parking permits for Birmingham residents.

Commonwealth Games case study >

Streamlining the production of Dixon Academies' curriculum materials

Delivering 70,000 full-colour booklets for six academies within an eight-week timeframe.

Dixon Academies case study >

Delivering critical communications for Birmingham City Council

A transactional mail solution that delivers time-sensitive and highly-personalised communications with residents to support the Clean Air Zone scheme.

Clean Air Zone case study >

Managing print and distribution for the Greater London Authority

Fulfilling print, creative, and distribution of resources for the London Mayoral elections. Providing materials to polling stations across 32 boroughs in London.

Greater London Authority case study >

Helping Public Health Wales deliver important communications

CDS procured and printed over 900,000 leaflets and record cards to support the vaccination programme.

Public Health Wales case study >

Improving user engagement

Tackling the early signs of radicalisation with Counter Terrorism Policing

Bringing 'Letters to my younger self' to life for a diverse audience resulted in a 28% increase in engagement and a 431% increase in page views.

NCTPHQ case study >

Accessible reports for Northern Ireland Audit Office

Converting print documents to meet accessibility regulations. Workshops improved efficiency by tackling usability issues in the early content-creation stages.

NIAO case study >

Creating a user-friendly website for Wakefield Council

Identifying pain points through user research to build a more accessible website.

Wakefield Council case study >

Improving EE customer experiences with user insights

User testing improved design and navigation, resulting in an uplift of £1.6 million.

EE case study >

End-to-end experience optimisation for Arrow Global

Conducting seven rounds of qualitative research to understand user needs to produce a development and design roadmap for success.

Arrow Global case study >

Creating a user-centred design for Vet-AI's app, Joii

Joii received 2000 5-star reviews on the App Store and over 130,000 pets were registered on the app in the first 18 months.

Vet-AI case study >

User testing to help improve accessibility for Skills for Care

Improving their digital service by conducting in-depth accessibility audits and user testing to understand potential accessibility barriers.

Skills for Care case study >

Improving website accessibility for National Institute for Health Research

Uncovering potential usability and functionality issues by testing the L4I website with real users.

NIHR case study >

Optimising mobile ordering at McDonald's

Improving accuracy and speed in the ordering and collection process by understanding user needs.

McDonald's case study >

Client Testimonials

What our clients say about us

“The migration to the Azure platform was a great piece of collaborative work between CDS and the SOH National Digital Team, something that was delivered successfully in a very tight timeline. What I am really looking forward to now is leveraging the technical opportunities this move has opened up for us. We delivered the migration whilst continuing to serve the public and with minimal end user impact. Since migrating we have experienced 100% service uptime which is key when hosting a national platform providing essential services to the UK public.”

Mohammad Asif, Head of ServiceSingle Online Home National Digital Team

“We have partnered with CDS for 6 years and have had a tremendously successful relationship.  We hold CDS as the platinum standard to which other suppliers are compared – they are excellent.”

Andrew Butler, Senior Contracts and Supplier Assurance OfficerLondon Borough of Lambeth

“CDS have been a reliable and trusted partner to work with and provided consistently strong project management throughout the last 18 months. They worked with us to navigate a challenging and changing landscape, ensuring that all project objectives were met against a strict timeline and that our statutory obligations for voter information materials were delivered to polling stations ahead of election day.”

Eleanor KillinSenior Elections Delivery Manager - Communications, Greater London Authority

“Middlesex University has partnered with CDS for several years, during which time the print provision at the University has been transformed. CDS strive for continuous improvement and demonstrate professionalism at all times to ensure the University receives the best value for money solution for all our print requirements.”

Sam JacksonHead of Procurement, Insurance and Contract Management, Middlesex University London

“I have come to view CDS as a useful virtual addition to our in-house team, with expertise I can quickly call on when a new challenge emerges or when we need to top up on capacity and when we are developing digital marketing solutions.”

Stephen Arnold, Head of Clean Air ZoneBirmingham City Council

“CDS will provide expertise, help and guidance to drive savings and the necessary insight to move the MOD toward digital solutions where appropriate. We are extremely pleased to be working with CDS again.”

Aidan O'MaraDefence Commercial, MOD

“CDS have been an integral part of the ResilienceDirect service from inception to the latest changes. Supporting the UK's Resilience Community to enable collaboration. An awesome partner and helping to keep the UK safe.”

Luana Avaglian, Head of ResilienceDirectCabinet Office

"CDS just gets us. We know that anything we involve CDS in will go smoothly, will be delivered on time, and that the team will do all they can to make life easy for us."

Dan Tomlinson, Publications ManagerLondon Organising Committee of the Olympic and Paralympic Games (LOCOG)

"CDS have enabled us to refresh our CMS technology with Episerver, and in doing so have provided us with a more robust, powerful and future-proofed platform to build on. We now have new improved search functionality, a fully responsive site and lightning-quick content publishing, as well as many other benefits. We're looking forward to being able to further exploit the potential and develop on this platform with CDS."

Matt Bottrill, Infrastructure & Security ManagerTenet Group Ltd

"Simple process, quick, collaborative, responsive, great comms and high-quality products, produced accurately to our design. The team are great in pursuing delivery quickly when encountering issues. Many thanks to all at CDS."

Ministry of Defence

"The CDS test team are proving to be a good team, and keen to support workloads and customer questions. There is also a keen drive to improve the scope and coverage of testing, which is in progress."

Metropolitan Police

Let's work together