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Customer Outcomes

We work with organisations that cannot afford for critical services to fail. Every customer relationship below is measured the same way we measure ourselves: by the outcome it delivered .

 SINGLE ONLINE HOME

Building the UK's national digital policing platform.

Consolidated a fragmented estate of departmental publishing platforms into one accessible, resilient service, then ran and optimised it through five years of policy change.

 

200K

saved
per year 

94%

of England & Wales population served

41

police forces
plus BTP
Policing
 CABINET OFFICE

Building and sustaining the UK's national emergency coordination platform.

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Resilience Direct is the national platform that plans and coordinates emergency response across every police force, fire brigade, ambulance service and local authority in the country. 

8K organisations on the platform

INSIGHT INVESTMENT

A modern digital estate for a leading asset manager.

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Running two distinct digital products on behalf of a leading asset manager: a multi-country website and a secure client investment portal. 

83% increase in page views

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The central government property register - delivered in five months

InSite - a bespoke, modern, GDS-compliant property register for 1,200 public sector organisations - went from contract award to production in five months.

Office of Government Property case study>
Scammonden Reservoir

A new customer-centric digital platform for Yorkshire Water

Delivering service design for a platform that meets complex user needs. Resulting in a 20% reduction in billing contacts.

Yorkshire Water case study >
Woman standing in front of train departures sign

Replatforming the National Rail Enquiries Journey Planner to handle high demand

Replatforming and implementing a scalable cloud solution to handle daily peaks of up to 10 million users.

National Rail Enquiries case study >
Laptop, tablet, and mobile mock-up of Social Work England solution.

A digital platform for Social Work England using Appian low-code and Umbraco CMS

Providing a single, fully integrated system that meets regulatory and user needs. Used by over 96,000 social workers in England.

Social Work England case study >
Grandparents with Grandchildren crossing a river whilst hiking in the Lake District.

Elevating user experience with TPT's website redesign

Improving website architecture, accessibility and personalised journeys to enhance user experience.

TPT Retirement Solutions case study >
Wakefield-Council-content-hub

Creating a user-friendly website for Wakefield Council

Identifying pain points through user research to build a more accessible website.

Wakefield Council case study >
Consultation with a doctor

Improving website accessibility for National Institute for Health Research

Uncovering potential usability and functionality issues by testing the L4I website with real users.

NIHR case study >

Client Testimonials

What our clients say about us

“The migration to the Azure platform was a great piece of collaborative work between CDS and the SOH National Digital Team, something that was delivered successfully in a very tight timeline. What I am really looking forward to now is leveraging the technical opportunities this move has opened up for us. We delivered the migration whilst continuing to serve the public and with minimal end user impact. Since migrating we have experienced 100% service uptime which is key when hosting a national platform providing essential services to the UK public.”

Mohammad Asif, Head of ServiceSingle Online Home National Digital Team

“We have partnered with CDS for 6 years and have had a tremendously successful relationship.  We hold CDS as the platinum standard to which other suppliers are compared – they are excellent.”

Andrew Butler, Senior Contracts and Supplier Assurance OfficerLondon Borough of Lambeth

“CDS have been a reliable and trusted partner to work with and provided consistently strong project management throughout the last 18 months. They worked with us to navigate a challenging and changing landscape, ensuring that all project objectives were met against a strict timeline and that our statutory obligations for voter information materials were delivered to polling stations ahead of election day.”

Eleanor KillinSenior Elections Delivery Manager - Communications, Greater London Authority

“Middlesex University has partnered with CDS for several years, during which time the print provision at the University has been transformed. CDS strive for continuous improvement and demonstrate professionalism at all times to ensure the University receives the best value for money solution for all our print requirements.”

Sam JacksonHead of Procurement, Insurance and Contract Management, Middlesex University London

“I have come to view CDS as a useful virtual addition to our in-house team, with expertise I can quickly call on when a new challenge emerges or when we need to top up on capacity and when we are developing digital marketing solutions.”

Stephen Arnold, Head of Clean Air ZoneBirmingham City Council

“CDS will provide expertise, help and guidance to drive savings and the necessary insight to move the MOD toward digital solutions where appropriate. We are extremely pleased to be working with CDS again.”

Aidan O'MaraDefence Commercial, MOD

“CDS have been an integral part of the ResilienceDirect service from inception to the latest changes. Supporting the UK's Resilience Community to enable collaboration. An awesome partner and helping to keep the UK safe.”

Luana Avaglian, Head of ResilienceDirectCabinet Office

"CDS just gets us. We know that anything we involve CDS in will go smoothly, will be delivered on time, and that the team will do all they can to make life easy for us."

Dan Tomlinson, Publications ManagerLondon Organising Committee of the Olympic and Paralympic Games (LOCOG)

"CDS have enabled us to refresh our CMS technology with Episerver, and in doing so have provided us with a more robust, powerful and future-proofed platform to build on. We now have new improved search functionality, a fully responsive site and lightning-quick content publishing, as well as many other benefits. We're looking forward to being able to further exploit the potential and develop on this platform with CDS."

Matt Bottrill, Infrastructure & Security ManagerTenet Group Ltd

"Simple process, quick, collaborative, responsive, great comms and high-quality products, produced accurately to our design. The team are great in pursuing delivery quickly when encountering issues. Many thanks to all at CDS."

Ministry of Defence

"The CDS test team are proving to be a good team, and keen to support workloads and customer questions. There is also a keen drive to improve the scope and coverage of testing, which is in progress."

Metropolitan Police
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