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Public sector

Healthcare

Deliver better patient care and streamline operations. Improve data security, automate workflows, and enhance patient engagement.

Criminal Justice and Policing

Keep communities safe and modernise operations. Improve cyber security, processes, and user engagement.

Education

Create engaging learning experiences with solutions for cloud technology, process improvement, and user engagement to support student success.

Local and Central Government

Deliver important communications, better digital experiences, and transform service delivery for citizens.

Providing solutions for the public sector

We help you deliver great public services by automating workflows to improve efficiency, building robust digital services that meet user needs, creating engaging content, and delivering time-sensitive communications. We work with trusted technology partners that meet regulatory requirements and help seamlessly integrate new solutions.

Informed decisions with data visualisation

Improve data quality and visualisation to make data-driven decisions. Identify opportunities for improvement and make impactful changes.

Improve data quality >

Protect sensitive data with cloud

A robust and resilient cybersecurity solution, working with our partner Cloudflare, that works for your organisation's setup—enhance outcomes, meet regulatory requirements, and drive cost efficiency.

Protect sensitive data >

Understand your community needs through user research

Uncover user needs to deliver successful products and services. We deliver user research, UX design, and accessibility audits to ensure that any change is human-centric. Create valuable change and meet user needs.

Understand user needs >

Improve operations with Case Management

Connect your data sets, boost team collaboration, and automate tasks through a case management system built for your organisation.

Case Management solutions >

Solve complex business problems with innovation

We help you uncover the impact of your complex problems and build a personalised, secure, and future-proofed solution that meets all regulatory requirements.

Talk to us about innovation >

Deliver critical communications with Print Management

Streamline your print and marketing activation processes with our strategic print management services. Our secure and GDPR-compliant transactional mailing solution helps you effectively communicate offline with your customers.

Print Management solutions >

Cybersecurity

Healthcare-cover-test

Protect the sensitive data handled by public sector bodies through robust cloud solutions.

Process improvement

CJ&P-cover-test

Automate workflows, understand data insights, make informed decisions, and provide the best service possible.

User experience

Shields-up-content-hub

Enhance user experiences, make interactions more efficient, and build public trust in public services.

Print management

Hybrid-mail-content-hub

A secure, fast and personal way to connect with the public offline. Ideal for bills, account statements, invoices and more.

The government and associated agencies, constantly seek to deliver better public services and to improve the health, wealth and wellbeing of citizens, businesses and communities.

Their challenge is to deliver these efficiently and inclusively. Every individual in an audience needs to be supported to understand how to use and interact with the service to get the help they need.

Every one of our 170 experts is passionate about helping our clients to achieve their business objectives. Typically, these objectives involve gaining deeper insights to enable decision making, choosing the most suitable technology, optimising communications in print and digital channels and creating engaging content, and doing all of this while generating significant savings.

We are keen to speak to decision-makers and influencers across Central and Local Government and the wider public sector.

Three reasons public sector organisations choose CDS

Experience and understanding

The public sector is in our DNA. In 1994 CDS was spun off from the Benefits Agency under the government's Market Testing initiative.  Many of our staff are ex-civil servants, with decades of experience and expertise under their belts.

Today we offer the perfect blend of private and public sector expertise. Importantly, we have empathy with and understanding of the challenges you face every day.

80% of our revenue as a business comes from work we do with the public sector.

We are experts in working with government data and delivering communications through the systems you use, internally and externally. You would probably be surprised by how far-reaching the impact of our work is in the UK. Get in touch to find out more.

Proven capability

We have a 99.8% customer satisfaction rating based on our Customer Experience Forms.

We are trusted to get the job done and to solve the most challenging problems for our clients.

Do you have a particular project in mind? Get in touch with us, and we’ll share the lessons we’ve learnt from our most relevant case studies. Involve us early in your process so that we can use our experience and expertise to avoid some of the more common pitfalls in going to market.

Our ISO and internationally recognised certifications offer procurement professionals the confidence that they are dealing with a company they can trust with proven and robust credentials.

Easy procurement

We are on numerous frameworks enabling public sector buyers to quickly, efficiently and cost-effectively procure our services.

Our bid team are expert at writing responses that help procurement professionals easily understand our capabilities and the ways we will meet the requirement.

We have more information about the available CCS, NHS, DOS and G-Cloud frameworks on our procurement routes page.

Get in touch to explore the opportunities to work with CDS to make a positive difference.

Procurement routes

Work with CDS with confidence using any one of several procurement frameworks for the public sector, utilities, education, NHS and the third sector.

Cloud and cybersecurity

Work securely from anywhere

Scalable to your business needs

When handling mass amounts of private data, public sector bodies must find a robust and resilient cybersecurity solution that also works for your organisation's setup—enhancing outcomes, improving user engagement, and driving cost efficiency.

CDS are an Authorised Service Delivery Partner for Cloudflare, providing consulting, implementation, and managed services. Cloudflare's global network is designed to make "everything you connect to the internet secure, private, fast, and reliable", no matter the size of your organisation. Our team has experience in cloud strategy and architecture and provides training services to help your migration process work as smoothly as possible for your internal teams and external stakeholders.

15%
Average print budget saving

Process improvement

CDS provides high volume, quick turnaround digital printing of brochures, reports, marketing materiels and more from our secure production and fulfilment operation in Aylesbury.

Our digital printing capacity in black and white (mono) is 1.725M images/day, and our colour print production is 620,000 images/day. We also provide online and offline finishing capabilities.

We continually invest in the latest digital printing presses to provide enhanced capacity, optimal image quality, operational flexibility, and reduced CO2 emissions.

2.5m
Daily in-house digital print capacity

User experience

Hybrid mail is a secure digital mail service that allows you to send physical letters like invoices, notices, or statements directly from your computer.

With a hybrid mail solution, you no longer need to print or frank items; all that is required is a stable internet connection to upload your mail items from the office or a remote location.

Our bespoke and secure, GDPR-compliant solutions can save you up to 40% on in-house printed and posted mail.

Six ISO certifications underpin our services, and we are certified with BS10008 Evidential Weight and Legal Admissibility of Electronic Information.

Print management

View and manage your inbound mail remotely or on the go. Our team will receive and sort your organisation’s incoming mail, scanning and cataloguing your correspondence before distributing it via email to relevant individuals or specific teams.

The digital mailroom is fast and secure, making it easy for your teams to retrieve and view their mail online, saving paper and storage space.

Articles

Unlocking Government Efficiency: Automation and Data Transformation

Learn how to overcome the digital transformation challenges highlighted in the National Audit Office report and address the barriers to efficiency.

Unlocking Government Efficiency >

Shaping the future of healthcare

We've shared our knowledge and contributed to advancing healthcare solutions through our partnership with Health Innovation Yorkshire & Humber (HIYH).

Shaping the future of healthcare >

A review of the UK Civil Service Digital Skills report

Our review of the Civil Service Digital Skills Report offers valuable insights into public sector digital transformation challenges.

Reviewing the UK Service Digital Skills report >

User research is key to Government Digital Service assessments

Providing a deeper understanding of Government Digital Service (GDS) assessments and the vital role of user research.

User research for Government Digital Service assessments >

How do you prepare for Government Digital Service assessments?

Tips and recommendations for preparing for a GDS assessment and ultimately creating a service that meets user needs.

Preparing for Government Digital Service assessments >

De-risking Local Authority programmes like Clean Air Zones

Clean Air Zones pose many challenges, from winning over public opinion to meeting significant operational requirements, so where do you start?

De-risking Local Authority programmes >

Our Clients

Ministry of Defence logo
Greater London Authority logo
Ministry of Justice logo
NHS logo
NHS Wales logo
Transport for London logo
Birmingham City Council logo
Middlesex University London logo
Cabinet Office logo
Lambeth Council logo
Northern Ireland Audit Office logo

Case Studies

A Single Online Home to provide nationally consistent services

Improving efficiency and delivering a secure experience to the public while freeing up police resources.

Single Online Home case study >

Print cost savings and enhanced efficiency for Lambeth Council

Significant cost savings were achieved while providing a "platinum standard" print management service.

Lambeth Council case study >

Tackling the early signs of radicalisation with Counter Terrorism Policing

Bringing 'letters to my younger self' to life and generating meaningful engagement across digital channels.

NCTPHQ case study >

Creating a user-friendly website for Wakefield Council

Identifying pain points through user research to build a more accessible website.

Wakefield Council case study >

Nationally important communications for Public Health Wales

Printing over 11 million leaflets and record cards to support their vaccination programme.

Public Health Wales case study >

Designing a combined emergency response platform for the Cabinet Office

ResilienceDirect™ has been used by over 60,000 emergency services personnel to coordinate and manage more than 3,000 major incidents across England.

ResilienceDirect™ case study >

Delivering critical communications for Birmingham City Council

Implementing a transactional mail solution with a capacity of 20,000 items per day to improve Clean Air Zone communications.

Clean Air Zone case study >

Transport for London print and communications partner

CDS services range from marketing execution through to complex technical solutions for TfL’s online platform.

Transport for London case study >

Streamlining the production of Dixon Academies' curriculum materials

Designed new styles for 19 subjects and provided 70,000 full-colour booklets for six academies.

Dixon Academies case study >
An aerial view of London
Lambeth Council
Print management
Cityscape of Birmingham City Council
Birmingham City Council
Printed comms
Soldiers in formation
Ministry of Defence
Content & print
Person at the office on their laptop
NIAO
Accessibility regulations
Action shot of a train in motion
Transport for London
Print partner
A nurse practicing medicine
Public Health Wales
Informational print
Students in a classroom
Dixons Academies Trust
Print partner
Police car driving through streets of London
ResilienceDirect
Major Incident Communications
Cityscape of Wakefield
Wakefield Council
Accessible design
View of London bridge
Greater London Authority
Mayoral elections
Person cycling past a Clean Air Zone sign
Clean Air Zone
Communicating with residents
Cars parked alongside a road
Commonwealth Games
Informational print

Let's talk about public sector solutions