Skip to content
0800 138 4308

The future of policing

Home Office logo

The challenge

To deliver the most significant change in UK policing since the 999-emergency number was rolled out across the UK in 1976. The client wanted a Single Online Home (SOH) for all UK police services to provide nationally consistent, locally branded services, brought together in a single ‘digital police station’.

The Digital Policing Portfolio (DPP) vision statement was: “The experience of connecting with police through digital channels will be as helpful, personal and reassuring as approaching an officer on the street”.

The solution

CDS used Optimizely (formerly Episerver) software, expertise and solutions developed for the Metropolitan Police Service website project to launch SOH, while extending the platform with new core services, and providing strategy, leadership and service delivery services, 24/7.

The result

CDS is onboarding all 43 UK police forces (including the Met Police, Hampshire, Merseyside, Surrey, Sussex, and Thames Valley forces) as well as associated police bodies. Given the pressures on policing, it’s a priority to free up time and budgets, reduce administration and improve efficiency for officers - essential to our safety and wellbeing. SOH is being used by the Government as an exemplar of how a successful digital project should be run.

Over 70% of citizens (42m) in England and Wales now have access to SOH.

At a glance...

Sector

  • Policing

Challenge

  • A Single Online Home (SOH) was required for all UK police to provide nationally consistent services from a 'digital police station'.

Solution

  • CDS used Optimizely (formerly Episerver) as the technology platform for SOH.
  • The platform was extended with new core services and CDS continues to provide strategy, leadership, and service delivery services 24/7.

Results

  • So far CDS has onboarded 40 of 43 UK police forces to the new platform.
  • Over 70% of citizens in England and Wales have access to SOH.
  • The priority is to improve efficiency and deliver a secure, robust and world-leading experience to the public while freeing up police resources.
The CDS test team are proving to be a good team, and keen to support workloads and customer questions. There is also a keen drive to improve the scope and coverage of testing, which is in progress. ”

Metropolitan Police

Single Online Home mockup
43
UK police services
42m+
UK citizens now have access

Let's work together

Related content

Migrating Single Online Home to a cloud platform

Migration from a secure data centre to the cloud and a complete digital infrastructure redesign resulted in a budget saving of £360,000 per year.

SOH cloud migration case study >

Optimizely: Improve conversions with personalised content

As an Optimizely Gold Partner, we can help you take advantage of Optimizely DXP to create unique and dynamic personalised experiences that drive growth.

Optimizely solutions >

Criminal justice and policing solutions

Improve cyber security, streamline case management and modernise operations to deliver an effective experience that helps keep the public safe.

Criminal justice and policing solutions >