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The future of policing

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The challenge

To deliver the most significant change in UK policing since the 999-emergency number was rolled out across the UK in 1976. The client wanted a Single Online Home (SOH) for all UK police services to provide nationally consistent, locally branded services, brought together in a single ‘digital police station’.

The Digital Policing Portfolio (DPP) vision statement was: “The experience of connecting with police through digital channels will be as helpful, personal and reassuring as approaching an officer on the street”.

The solution

CDS used Optimizely (formerly Episerver) software, expertise and solutions developed for the Metropolitan Police Service website project to launch SOH, while extending the platform with new core services, and providing strategy, leadership and service delivery services, 24/7.

The result

CDS is onboarding all 43 UK police forces, as well as associated police bodies. Given pressures on policing, it’s a priority to free up time and budgets, reduce administration and improve efficiency for officers - essential to our safety and wellbeing. SOH is being used by the Government as an exemplar of how a successful digital project should be run.

Over 60% of citizens (33.23m) in England and Wales now have access to SOH.

43
UK police services
33m+
UK citizens now have access
Single Online Home mockup

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