The future of policing

The challenge

To deliver the most significant change in UK policing since the 999-emergency number was rolled out across the UK in 1976. The client wanted a Single Online Home (SOH) for all UK police services to provide nationally consistent, locally branded services, brought together in a single ‘digital police station’.

The Digital Policing Portfolio (DPP) vision statement was: “The experience of connecting with police through digital channels will be as helpful, personal and reassuring as approaching an officer on the street”.

The solution

CDS used Episerver software, expertise and solutions developed for the Metropolitan Police Service website project to launch SOH, while extending the platform with new core services, and providing strategy, leadership and service delivery services, 24/7.

The result

CDS is onboarding all 43 UK police forces, as well as associated police bodies. Given pressures on policing, it’s a priority to free up time and budgets, reduce administration and improve efficiency for officers, essential to our safety and wellbeing. SOH is being used by the Government as an exemplar of how a successful digital project should be run.

Over 60% of citizens (33.23m) in England and Wales now have access to SOH.

video-placeholder

 

43

UK police services

33m+

UK citizens now have access

Metropolitan police

Related thoughts

CDS acquires leading behavioural research company

Posted in on 1/10/2020

CDS has acquired SimpleUsability, a Yorkshire-headquartered behavioural research company which helps brands to understand the needs of their customers

Staff Q&A: A brief encounter with… Ian Wilton

Posted in on 2/09/2020

10 questions for Ian Wilton, operations director for outbound communications

How communication may change as a result of coronavirus (COVID-19)

Posted in Print on 17/08/2020

Staying ahead of the curve has proven central to the ‘business as usual’ approach adopted by CDS who are trusted by the NHS, MOD, and the Cabinet Office.

Ed_h

Let’s work together