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Improving patient experiences

When resources and staffing have been stretched to their limits by the pandemic, finding a way to maintain or even improve care, treatments and outcomes may feel impossible, but CDS can help.

We supply NHS trusts and other healthcare providers with no-fail solutions and services that simplify complexity to transform and improve the way you deliver patient experiences.

Improving patient experiences

We supply NHS Trusts and healthcare providers with services that simplify complexity and improve the way you deliver patient experiences. We conduct user research to understand patient needs and expectations of services, build robust and reliable technologies to protect sensitive information, and use secure print management to deliver direct communications and produce engaging health communications.

User research — understanding the patient experience

We offer research, UX design, and accessibility consulting to uncover the needs of your patients and help you build and deliver successful products and services.

User research solutions >

Unlocking the value of data

Discover powerful insights that drive important business decisions. We help with data quality and access, planning and benchmarking, patient experience and service, and landscape mapping.

Data visualisation solutions >

Cybersecurity — protecting sensitive patient information

Our cloud solutions, built with Cloudfare's industry-leading security, keep your data completely secure and safe from DDoS attacks.

Cybersecurity solutions >

Sensitive communications with content creation

Our expert team of content designers can help you with the ideation and creation of content with a human touch, ensuring it remains authentic and emotionally resonant.

Content creation solutions >

Improving efficiency with print management

Streamline your print processes with our strategic print solutions. Our experts can help with everything from marketing materials to hybrid mail allowing you to focus on delivering great service. We're certified in quality, environmental management, and security.

Print management solutions >

Procurement routes

Work with CDS with confidence using any one of several procurement frameworks for the public sector, utilities, education, NHS and the third sector.

Patient experience

Man in a print manufacturing facility looking at a pile of printed material

A secure, fast and personal way to connect with your customers offline. Ideal for bills, account statements, invoices and more.



A secure, fast and personal way to connect with your customers offline. Ideal for bills, account statements, invoices and more.

Case management


A secure, fast and personal way to connect with your customers offline. Ideal for bills, account statements, invoices and more.


Smiling man wearing a headset sits in front of a computer

A secure, fast and personal way to connect with your customers offline. Ideal for bills, account statements, invoices and more.

Content creation


A secure, fast and personal way to connect with your customers offline. Ideal for bills, account statements, invoices and more.

Cloud infrastructure


Digitise your physical documents for easy access and search.

Print management


Create memorable campaigns with a range of personalised, high-quality print materials.


Shaping the future of healthcare

We've shared our knowledge and contributed to advancing healthcare solutions through our partnership with Health Innovation Yorkshire & Humber (HIYH).

Shaping the future of healthcare >

How do you provide better healthcare without beds or staff?

Professor Rhys Thomas, CEO of Virtual Ward Technologies and Fritz Haimberger from Appian discuss how low-code technology is being used to deliver a remarkable transformation in healthcare.

Digital transformation in healthcare >

How NHS Trusts can deliver successful digital transformation

NHSX published the 'What Good Looks Like' framework to enable healthcare leaders to digitise and connect services securely.

Delivering successful digital transformation >

Our partners

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Umbraco Gold Partner logo
Appian logo
Microsoft Azure logo
Cloudflare Authorised Service Delivery Partner logo
Gartner logo
Microstrategy logo
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Case studies

Helping Public Health Wales deliver important communications

CDS procured and printed over 900,000 leaflets and record cards to support the vaccination programme.

Public Health Wales case study >

A digital platform for Social Work England using Appian low-code and Umbraco CMS

The solution contains the millions of documents used by over 96,000 social workers in England on a single, easily accessible platform.

Social Work England case study >

Improving website accessibility for National Institute for Health Research

Creating a comprehensive website strategy by collaborating with real users to test its functionality.

NIHR case study >

User testing to help improve accessibility for Skills for Care

Conducting an in-depth accessibility audit and user testing a diverse sample of people to understand user's experience with a digital service.

Skills for Care case study >
Nurse at work
Public Health Wales
Print management
Care worker smiling
Website accessibility
Care worker helping a patient
Skills for Care
User testing
Young woman caring for an older woman
Social Work England
New regulations

A trusted healthcare partner


Awards since 2017


Net promoter score


Experts in our team

Our healthcare solutions and services

Digital Transformation

The need to digitally reinvent healthcare has never been greater. NHS trusts and healthcare providers using legacy technology are vulnerable and need to adapt to a changing world.

Take the steps you need to drive down costs and improve the quality of patient experiences – from the point of service, to care, treatment, and outcomes – by modernising your architecture, systems, and services.

Our services can be procured via the frameworks you need and are built using open standards that will allow you to take advantage of innovative new technologies, such as artificial intelligence and low code.

We are experienced in developing secure platforms at scale which pass NHS Digital and GDS assessments and will give your organisation the tools to improve collaboration, innovation, accessibility, processes and resource management, and reach its true potential.

Nurse holding an iPad

User research

Get the data and insights you require to develop effective strategies and products for patients.

We use a range of qualitative and quantitative tools and methodologies to help drive and manage change by developing user stories, testing prototypes, and designing new processes – delivered as a service.

This approach allows us to observe what people do rather than what they say they do and leads to meaningful and actionable insights for healthcare providers and trusts.

Researcher observing a candidate

Patient experience

Not to be confused with patient satisfaction – which measures patient expectations – patient experience is a key step in moving towards a patient-centred approach.

Evaluate and measure whether your services and care are respectful and responsive to the needs, preferences and values of your patients.

Our expert researchers use proven methodology and industry-leading participant recruitment to provide you with genuine insights that will transform the way you deliver for patients.

Patient speaking to a nurse

Patient communication strategy

Your communications are often the first chance your organisation or trust has to support, inform and assure patients and other stakeholders.

A communications strategy is a vital tool in helping you to protect and enhance your reputation, perceptions of your organisation and maintain public confidence.

Our consultants work with you to create a detailed strategy that enables you to raise your organisation's profile, proactively promote it as a place to work and receive care, while ensuring that important information is delivered accurately and in a timely fashion.

Woman wearing medical mask looking at her phone

Content creation

Our outsourced content creation solutions ensure the delivery of content and assets that are accessible, inclusive and empathy led.

Delivered at a pace and volume that is right for the needs of your organisation or trust. We'll manage your project from brief through development to activation, across editorial, design, visual identity, motion graphics, video, and audio for any channel.

Woman and daughter looking at a laptop

Data and analytics

Assessed and approved by the National Audit Office, our data, analytics, and reporting services are proven to highlight any opportunities, problems and next steps to help NHS trusts and healthcare providers improve the quality of insights across their organisation.

Working alongside your subject matter experts, our experts assess your data sources to audit the performance of your content and services before delivering an initial report or dashboard that will continually be refined, improved, and optimised.

Stats on an iPad

Cloud infrastructure support

CDS has in-house experience in managing and supporting applications in all major public cloud infrastructures. We’ll work closely with your experts and stakeholders to validate and mature your infrastructure design, solution architecture and related methods for automation, continuous integration, and deployment.

Trusted by the Cabinet Office, Rail Delivery Group, British Business Bank and more, our services meet the highest security standards and can be delivered via the project management methodology that matches the needs of your organisation or any multi-supplier network.

Scientist working at a computer

Printing services

Trusted by Public Health Wales for NHS campaigns, CDS make it easy to outsource your print services. Our experts can help you achieve greater operational efficiency, agility and financial performance.

We are vastly experienced, with over 125 years of print expertise and in-house capabilities that include print management, digital print, hybrid mail, digital mailroom, transactional mail and more, which helps set us apart from other print service providers.

Covid-19 letters and information guides

About us

Celebrated, tested and trusted

Procurement Frameworks

It’s easy for NHS trusts, the public sector or third sector organisations to buy our services with confidence. If you are unsure which route is right for your organisation, then we can help you find the best procurement route for your requirements.



These aren’t just tick-box exercises for us. They shape how we work and act at all times.


We are headquartered in Leeds but have eight locations across the UK, including London

Explore our great digital transformation and print projects

Digital strategy and futureproofing

Young person wrapping blanket around an older person in a chair

Social Work England

New regulator, new challenges

DXP strategy & implementation/build

Scammonden reservoir on a cloudy day

Yorkshire Water

Transformation that flows

Print management

Train speeding past Battersea Power Station

Transport for London

Keeping London moving

Digital strategy and futureproofing

Double decker buses on a London street

Insight Investment

Financial expertise online

Digital strategy and futureproofing

Police car speeding through London

Resilience Direct

Major incident communications

Print management

Birmingham city centre

Birmingham City Council

Multi-cultural comms

Digital strategy and futureproofing

Police officer looking at a crowd of people

Single Online Home

The future of policing

Print management

Three soldiers marching in uniform

Ministry of Defence

Marketing and operational print services

Print management

Doctor wearing a mask pointing at an x-ray

Public Health Wales

Healthy results

Let's talk about healthcare