Keeping trains on track

The challenge

The National Rail Enquiries website receives on average of four million visitors per day, using the website’s Journey Planner. The challenge included building a Journey Planner search form linked to the core internal business system that is constantly updated with timetable changes and incident information.

The solution

CDS provides hosting services which need to be resilient enough to withstand huge spikes in demand, for example on snowdays. CDS also provides an ITIL Service Desk and technical solutions for the NRE website.

CDS developed the search form that starts the journey planning process. The form is integrated with two systems – NRE’s journey planning and fares engine (IPTIS) and the third-party Journey Planner system that returns journey results.

The result

CDS designed and built a technical solution that provides 99.99% availability at the infrastructure and application levels to keep the website the nation relies on for rail travel, running smoothly and reliably.

train_departures

4m+

page visits a day

99.99%

availability

Related thoughts

As professional communicators, it’s our job to encourage inclusive copy

Posted in Inclusivity on 7/08/2020

From 23 September 2020, public sector organisations will have a legal duty to make sure their websites and apps meet accessibility requirements.

Top six tips for briefing suppliers on digital transformation projects

Posted in Digital, News on 29/07/2020

Have you ever been disappointed when reviewing proposals sent by potential suppliers in the past? Do you want a higher quality, more realistic response?

HM Chief Inspector of Constabulary notes SOH progress

Posted in Public sector, Digital, News on 21/07/2020

A pioneering tech system that has revolutionised the way people report crime online is set to be rolled out to all police forces over the coming year

Pad

Let’s work together