Cloudflare Managed Service
Your Cloudflare estate, managed by the team that runs it at national scale.
What this service is
Cloudflare rewards active management. Threats change, traffic patterns shift, and the platform releases new capability every month. An estate that was well configured at go-live drifts over time. WAF rules go stale, caching underperforms, and features that would help sit unused.
The Cloudflare Managed Service is the answer to that. Ongoing management, monitoring and optimisation of your Cloudflare estate, covering security configuration, performance, incident response and continual improvement. It runs under the same ITIL-certified, ISO 20000:2018 accredited service management practice as every CDS managed service, with SLA commitments set by your service tier.
It's built for organisations that have implemented Cloudflare, through CDS or independently, and need expert ongoing management without building an in-house Cloudflare operations capability. It's the natural next step after a CDS Cloudflare implementation, and we take on estates we didn't build too.
CDS is Cloudflare's first Authorised Service Delivery Partner and the most certified Cloudflare partner in EMEA. The engineers managing your estate are the same people who design and implement Cloudflare at national scale.
What we do
Security management
WAF rule review and tuning, DDoS response, bot management, firewall rule maintenance, and SSL/TLS certificate management. We detect and correct configuration drift, so the estate you have next year is as well set up as the one you signed off.
Performance monitoring and optimisation
Ongoing monitoring of cache hit rates, response times and traffic patterns. We tune caching rules, review rate limiting, and report on CDN performance every month.
Incident management
ITIL-aligned incident classification and response within agreed SLA targets. P1 and P2 incidents escalate directly to CDS engineering, and major incidents get a formal post-incident review.
Change management
A managed change process for every Cloudflare configuration change. It aligns to your Change Advisory Board where you have formal change governance, and changes are delivered through Terraform where the estate is under code management.
Reporting and service reviews
A monthly estate health report covering security events, performance, changes made and our recommendations, with service reviews on the cadence set by your tier and a named service delivery contact.
Continual improvement
We proactively identify optimisation opportunities, track Cloudflare's product releases for features you should be using, and review the estate against current best practice every quarter.
How it's structured
Your package is constructed from the Run and Optimise framework: the capabilities you need, a service tier (Gold, Silver or Bronze) that sets the SLA commitments and reporting cadence, and the scale of your estate. It's priced as a monthly retainer, typically over a 12-month minimum term.
Add-ons are available at any tier:
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Dedicated event cover for high-stakes moments such as major launches, peak trading periods and election results.
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Cloudflare Worker development as part of the ongoing service
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SIEM integration and log forwarding to your tooling or ours
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24/7 monitoring and incident response beyond core hours
See our proof
We work with clients across central government, emergency services, health, financial services and national-scale consumer digital. The common thread is that the services they run can't afford to fail.
Single Online Home
24/7 managed service for a national policing platform serving 43 forces. 100% uptime since 2022. 50 million malicious requests absorbed monthly. Zero service impact.
National Rail Enquiries
ITIL managed service at extreme scale. 99.99% availability. 227 million requests during the 2022 rail strikes handled with negligible impact on response times.
Speak to our experts
Get in touch with our team today to see how we can help your organisation.
