MoD print management contract delivers significant savings

CDS provide a wide range of print and related services, such as design, warehousing and distribution to the Ministry of Defence.

UK Army

The Requirement

Printing has been outsourced by the Ministry of Defence (MOD) since 2000. CDS were previously contracted to provide print management from 2007 to 2012. In December 2017 CDS won the contract again.

The MOD protects the security, independence and interests of our country at home and abroad. There are three services, Royal Navy, British Army and Royal Air Force along with support functions. 

The MOD required a wide range of print and related services, such as design, warehousing and distribution.

The Solution

The contract was let in 2017 through the RM3785 CCS Framework to ensure best value for money and service to customers within the MOD.

The new contract involved the TUPE transfer of staff. CDS also had to locate and fit out suitable premises.

CDS’ uses bespoke software for managing print jobs and providing transparent management information to the MOD.

The CDS team now serve 347 MOD clients. Demands for services can originate from any of approx. 200,000 MOD staff. To deliver the print requirements the team work with over 70 approved suppliers. 

Work covers anything that can be printed, from a business card to an inflatable gazebo, along with the supply of paper to the Defence Geographic Centre in Feltham and storage and distribution of Army publications.

High-profile work includes: The Global Strategic Trends report, consisting of documents and videos; commemorative materials for WWI 100yrs (2017) and RAF100 (2018), which were seen on the national news in the hands of international dignitaries, government ministers, the Duke of Cambridge and the Prime Minister. 

The Results

Value for money is key to the MOD. CDS provided both an excellent level of service and savings in the first year of the contract.

Throughout the contract CDS are measured on KPIs including: delivery to time, quality and quotes to time.

CDS achieved 99.86% KPI in timeliness and 99.97% in quality. CDS also delivered over £440,000 in benchmarked savings.

Knowledge of the client’s requirements, experience in dealing with complex projects and competitiveness, contributed to CDS and the MOD benefiting from a successful first year of the new contract.

Paul Meersman, Head of Marketing at CDS said: “We are delighted to be working with the MOD again. We aim to make a positive difference in everything we do for our clients, their customers across the MOD and end-users. Ultimately, we’re contributing to the security of our nation. We never lose sight of the importance of this role and the support we can provide as a key supplier.”

About the RM3785 CCS Framework

This framework provides off-the-shelf and tailored managed print products and services. It is available to all public sector organisations and charities. The range of products and services available includes:

  • Print and paper products (envelopes, labels and folders)
  • Pre-production services (proofs, print-ready artwork, artwork for online templates, basic design, page layout, photo-retouching, typesetting, proofreading and translation services)
  • Operational print
  • Secure printing, including personnel
  • Large format and wide print
  • Direct mail and transactional print
  • Media duplication
  • Full range of finishing services
  • Scanning and microfiche
  • Digital asset management
  • Database management
  • Stock management
  • Storage, fulfilment and distribution
  • Digital solutions

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CDS emerged from the competitive tender exercise as the overall winner on quality and price. CDS will be able to provide expertise, help and guidance to drive savings and the necessary insight to move the MOD toward digital solutions where appropriate. We are extremely pleased to be working with CDS again.

Aidan O’Mara

Defence Commercial