Print and mail cost-savings for London Borough of Sutton

Print management framework delivers 46% saving on Revenues and Benefits print and mailing requirement.


The requirement

The London Borough of Sutton had a long-standing print and mail arrangement in place for Revenues and Benefits. Given the complexities of the personalisation, production and mailing requirement, the authority felt unable to risk re-competing due to lack of specialist knowledge. However, they were also concerned that current arrangements were no longer demonstrating best value.

The solution

Sutton logoCDS had been contracted to the authority since 1998 for print management services and had recently re-won the opportunity to provide print and associated services through the Crown Commercial Services Framework RM1687. CDS was invited to manage a mini-tender, competitive process, focussed on the ongoing provision of this service. 

CDS worked closely with key stakeholders and the incumbent supplier to gain a thorough understanding of the requirement and generate a detailed specification. Many specialist suppliers were selected to take part, including the incumbent. Prices were received, validated against the specification and collated. CDS issued a report of the process, prices obtained from the market and details of the successful supplier. In this case, the successful company was the incumbent supplier.

The results 

The mini-tender approach provided the authority and suppliers with the opportunity to challenge and review the solution, taking account of technological advances and efficiencies to generate pricing far less than current rates. The new rates demonstrated an overall saving of 46% against previous rates which, on an anticipated annual spend of £51,000, generated cashable savings of £24,000.

For further information

For more information about CDS products and services, please:

Call David Burton 0113 399 4000

Or email 

To find out more about the latest version of our Managed Print and Digital Solutions framework and how you can make significant savings:

View the framework webpage

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CDS used their expertise and specialist knowledge to complete a complex and critical service requirement on behalf of the authority sourcing a solution which provided considerable annual savings without any compromise to the service deliverables.

Mark Brewer, Head of Procurement

The London Borough of Sutton