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Our digital solutions will transform your business

Simplifying complexity in everything we do is in our agency's DNA, which means our multi-award-winning digital team consistently deliver complex digital transformation projects on budget, on time and with a smile. We build no-fail solutions vital to the UK's health, wealth and safety. Could CDS be your perfect digital partner? Read on to learn more about our services, approach and proven capability.

A proven track record

We're the award-winning agency trusted by the Bank of England to deliver the PRA rulebook for all UK financial organisations, trusted by the Home Office to create a single online home for all UK police services, and by Social Work England to build the first end-to-end digital platform for regulatory bodiesWe provided behavioural analysis and insight to drive EE's evolving digital and customer service offering and built the digital experience platform for Insight Investments digital transformation.

When things go wrong and a major incident is declared, the Emergency Services, Armed Forces, and other key resilience organisations use the secure platform we built for ResilienceDirectTM, part of the Cabinet Office. And we helped Yorkshire Water improve the way their five million customers pay their bills, report faults, ask questions and access the support available for vulnerable or less affluent customers.

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A partner you can rely on

50+
Industry award wins and nominations since 2017
75
Net promoter score (NPS) vs. the industry average of 57

Our Solutions

Agile and responsive

We combine the dynamism of a digital agency with the rigour and standards usually associated with a global IT company. We have the resources and experience to take responsibility for major digital infrastructure projects in the UK but, we're small enough to be agile and adapt our services according to our individual customer's needs. You can trust CDS to deliver your business-critical digital solutions whilst receiving personalised service and a great customer experience. We pride ourselves on making it easy for clients to work with us.

World-leading tech partners

We understand that no two businesses are the same. During the discovery phase we will identify the best technology to help you overcome your challenges. To ensure we're always ahead of the curve, we have partnered with Gartner and have access to their global bank of consultants, researchers and reports. We have identified and partnered with many of the world's best software and technology vendors, building a partner ecosystem second to none.

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A user-centred approach underpinned by behavioural insights

We embed inclusivity and user-centred design principles at every stage of our design and delivery process, ensuring that users are at the heart of everything we do.

This approach takes place across the five stages: Learn, Simplify, Create, Deliver, Evaluate of our Straight Thinking process, which helps us find the most efficient, effective and elegant solution.

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Inclusivity and accessibility

We help our clients ensure services, products, and communications are inclusive, accessible, and available to all users irrespective of age, literacy, digital knowledge, language, physical capability, or vulnerability. In doing so, we strive to make a positive difference in people's lives. In short, we remove the barriers to a meaningful relationship with your customers and workforce. Learn more

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Continuous innovation

This is one of our priorities, and that's why aligned to our purpose, we invest in people and ideas which make a positive difference. We hire the brightest talent, and we fund continuous innovation to support the ideas that will help both CDS and our clients make the world a better place.

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Ongoing support

We support many of the nation's health, wealth, security, and travel systems, including the Single Online Home for UK policing, National Rail Enquiries as well as Resilience Direct for the Cabinet Office. CDS has operated a Service Management System based on the ITIL framework since 2009 and has been ISO 20000 certified since 2012. We have designed, implemented and operated numerous ITIL-based (compliant) services, and our Service Delivery team are all ITIL certified.

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Our process

Learn

Change is the only constant, so here we really listen, to understand the context of your change. We look at it from all angles to ensure nothing is missed so that we can make smart (intelligent) recommendations. The right answers often start with empathy.

Define

We make sense of what we’ve learnt to define the solutions and architectures required to solve the problems identified, grounded in real understanding. Our recommendations are pragmatic, intelligent, scalable, and sustainable, with a 360-degree view. The big ideas and their solutions must make things better for everyone.
 
There’s real benefit in the outcomes of this stage too, if you’re not ready to progress to implementation (it happens!) You’ll take away a new view, a roadmap, and a suite of artifacts to support whatever turns out to be the next step of your change journey.

Implement

No matter if the change is huge or tiny in scale, nor whether we deploy our ideas online or offline, we will deliver exactly what is needed - smoothly and with no sleepless nights for anyone. You’ll be right at the heart of decision making, in lockstep with us so that you and your team are both empowered and aligned.
 
And while we have an established partner ecosystem to call on, we’re free to recommend the approach and solution that is right for you. We’re laser focused on outcomes and making a positive difference.

Optimise

Not every change has a ‘Big Bang’ moment, change can often be incremental, so visualisation and optimisation are key tools to ensure that we’re constantly returning the outcomes and results that make a positive difference to you, your end users, and your teams.

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Learn Define Implement Optimise

Frequently asked questions

Click to see our full range of ISO certifications and accreditations.

We are on the major Government frameworks to facilitate easy procurement of our services. Find out more here.

We work across multiple sectors ranging from financial services to travel, health and the public sector, as well as with global brands. 

Our Credentials

Celebrated, tested and trusted

Awards

Obviously, we can’t help but be proud when the positive differences we’ve made get a big thumbs-up from our peers. Find out more about our awards.

Certifications

These aren’t just tick-box exercises for us. They shape how we work and act at all times.

See our certifications.

Procurement Frameworks

Work with CDS with confidence using any one of a number of procurement frameworks for the public sector, utilities, education, NHS and the third sector. Discuss the best procurement route for your requirement.

Explore our great projects

Digital strategy and futureproofing

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Social Work England

New regulator, new challenges

DXP strategy & implementation/build

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Yorkshire Water

Transformation that flows

Digital strategy and futureproofing

Double decker buses on a London street

Insight Investment

Financial expertise online

Digital strategy and futureproofing

Police car speeding through London

Resilience Direct

Major incident communications

Digital strategy and futureproofing

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National Rail Enquiries

Keeping trains on track

Digital strategy and futureproofing

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Single Online Home

The future of policing

Jason Barron

Let's talk

Our experts are ready to discuss your digital management needs

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