Delivering digital transformation for our clients
Digital transformation and strategy from CDS
We are not digital, or anything else “by default”, we are digital when it can deliver the outcome better than alternate strategies. So, when and how is digital effective?
We can begin by working with you to define your digital transformation strategy, or we can join your team at whichever stage of the journey you are on.
More often than not, we find the most effective way to deliver outcomes is to design a blended (omnichannel) approach to customer communications.
Our strategy for determining the right blend is consistent:
- Step 1: Discovery
- Step 2: Design
- Step 3: Execution
So, if you have a high-level goal, and would like to consider how a CDS service design consultant can work with you on designing a service transformation roadmap, drop us a line.
Read more about digital transformation
We are an Episerver premium partner
We recognise the need to transform our digital approach to help deliver a seamless customer experience to maximise our offer online. The work CDS carried out has really helped the business understand our online audience further and CDS have delivered visual designs that capture the ethos of the business and the overall needs of the customer.
Jo Ecroyd, Director of Domestic Customer Service
South West Water