Glossary

People with different abilities and needs find it very difficult to access digital and physical experiences. Accessibility is the art of building experiences that include everyone.

A project management technique that breaks a big project down into a series of small projects called ‘Sprints’ which are delivered by a sprint team.

Appian help us build the low code processes quickly. Their platform helps us to automate processes and integrate tricky backend systems to build great user experiences on the front end.

Ensuring applications run smoothly by getting to grip with the bugs that may pop up from time to time.

Once we’ve built it and tested it, we bring in a team to help strategise and deliver user-centred training.

When you need to translate brand or other information into multiple formats.

Elements such as podcasts. We can help create one that’s just right for you.

Getting to know your audiences and users on a deeper, more authentic level is the only way to really know what they need. Behavioural research gives you the power to create experiences or services that deeply match what audiences need.

Before you can architect a solution, you have to deeply understand how an organization works and what they really need. Once you have this detail you can see where and how solutions will work.

Once you have a plan, you need to make sense of it, and then be able to define some insight from it.

This is the process to get from where you are to where you want to be.

We fulfil the transactional activity associated with our customers' contracts while being focused on efficiency, quality, and customer experience.

Cloud development helps you move your stuff to the cloud or build new stuff there. The benefit is that it’s all composable and scalable, so it’s super flexible.

(includes content mapping & auditing).

Stories are everywhere and content in every format is what marketers use to create engagement with their audiences so it’s really important.

Visual story telling is at the heart of brands and we have a wealth of experience in interpreting brands visually across multiple channels and formats.

Help from an expert to direct the creative execution.

The art of using large amounts of data from multiple sources to discover actionable insights. The bigger the data set, the more robust your findings will be.

How data is held and in what format is critical to how it can be used. We’ll help you to understand what your data landscape looks like and how to get the most from it.

How data is held and handled is critical to how you can use it to get the actionable insights you need. We’ll help make sure you can do the things you want to do with your data by keeping it neat and tidy.

Visualisation can be a transformative opportunity to understand more deeply what is going wrong so that you can change it.

(project management)

The bigger the project, the more important it is to manage it effectively. Delivery or project management is the art of getting a project on course and then keeping it there.

Creative interpretation and management of design are essential to the way customers perceive brands and organisations and can influence how they engage with them.

High-end, high-quality, and speedy print. Ideal for short-run, quick turn around work.

The road to change is paved with good intentions. To get there successfully you need a guide who can support and encourage you.

Digital experience platforms knit together all the digital elements of a customer journey to create a complete experience. The heart of digital experience is often a website.

There are as many content styles as there are formats and audiences. Telling stories in the right way for specific audiences is crucial.

You’ve done the work to understand the behaviours and needs of your audience, so now it’s time to think about how to build an experience that will blow their mind (even in its simplest form).

Cuts down the laborious process of traditional mail. Hybrid mail is a combination of digital and physical delivery to make mailing much easier.

Bringing all your process automation together and adding another layer to protect it. Hyperautomation can transform how a business operates and removes a lot of worry.

Getting from A to B in the best way possible. Implementation is all about helping our clients to embed what we’ve built or to get a new thing started.

If you have inbound mail that needs to be scanned, sorted, and routed to the right person we can do that. You can outsource your whole physical mailroom or we can create a digital version of it.

When a problem is escalated it becomes an incident. There is a scale with processes for resolving different types of incidents that we follow.

The world and its experiences should be open to everyone. But to make this possible, we need to build ‘inclusivity’ into the way that we think and the way we build and deliver services.

Are you wanting to print something that's larger than normal printing dimensions? Look no further.

Offers the best value for high quality, high end, high volume print jobs.

When a thing has to be in a place at the right time, in the right quantity, in the right form and format and compliant with all relevant regulations.

Low code refers to platforms that allow you to build automations for business processes quickly with a flexible frontend. It’s like digital lego.

The best choice for those looking for a fully-fledged, high-grade Digital Experience Platform.

Our local business intelligence partner.

We have a depth of experience and real empathy for the audiences we’re trying to reach, including those considered ‘hard to reach’.

Building a community of the right people to represent all customer audiences, so that their voice is heard in everything you do. For further information see our participation recruitment page. 

How do you make your experiences and services work better for your audiences? Performance is all about making things work harder, smarter and more intuitively.

Using metrics of anticipated load, we rigorously test what we build so that it’s ‘always on’ for end-users.

Putting the right message in the right channel, in the right format for the right audience.

Designing for print is an art form, distinct from other forms of design.

(outsourced services)

If you need to buy hundreds of thousands of different printed items that need to go into a thousand different location, you need a print management service. Brand compliant, best price available, and off your hands.

The delivery of print requirements, where we are manufacturing the print ourselves in our Aylesbury facility.

Fixing any issues that may get in the way of your development.

Specialists in ‘customer experience management’. Quadient’s technology increases print and post efficiency and enables the systems that produce them.

Cheques and ‘near money’ printed items like vouchers and coupons. Not many facilities are secure enough to print these. Ours are.

Every digital property whether a website or an internal system needs to be secure and kept safe, and this safety needs to be routinely tested.

Keeping the lights on night and day and making sure that those pesky hackers don't give us any worries.

The art of exploring an organizational landscape from many different viewpoints to build recommendations for a service design that champions end user and stakeholder needs.

Slick, effective and efficient business intelligence system. We are Sisense partners.

It’s like the blueprint for a new build. Solution architecture defines how something is going to work, so the developers know what they’re building and the client knows what it’s going to look like.

If you want something printed in a particular way for a particular purpose, our print management function will find a supplier who can do it for you.

If you’re embarking on a change, it’s really important to understand the big picture. You want to maximise the benefits and minimise the negative impact of ‘the law of unintended consequences’!

Supply chain management is the art and science of building and maintaining a group of trusted suppliers who can help answer a wide range of client problems either through technology or services as a third party.

How do we knit systems together without knowing what they do, how they work and what the requirements are? That’s systems analysis.

Enables the smooth acceptance of digital change at a pace that’s right for you.

A product is a technology or piece of software that can be configured or composed into a solution. But technology is constantly moving and evolving so product ownership ensures the product is always up-to-date and ready to go.

This testing doesn’t have to performed manually. We build automation scripts that do this process for you. This is especially useful for applications with lots of steps and forms.

If you need to print critical or transactional items that are regulated and need to be compiled using complex data sources, we can help. From PCNs to Tax returns, to exam papers.

User interface design can turn a poor experience into a beautiful one.

Our go-to open source Digital Experience Platform. If you don’t want licensing fees, Umbraco is the best choice to build exciting frontend content-based experiences.

Video is a crucial part of the marketing mix and is used across social media and the web.

Many items like point of sale or brochureware are only needed periodically depending on customer requirements. We can hold them in our warehouse and dispatch them as you need them.

Ideal for projects such as newspapers, magazines, etc. Our print management function will find a supplier who can do it for you.